Domestic (US) Orders

Domestic returns and exchanges within 30 days of shipment are free!

To set up a return or exchange, go to our Domestic Perfect Return/Exchange Portal at returns.theperfectjean.nyc The portal gently guides you (think soothing thoughts) through the return/exchange process (it's real easy). You'll choose whether you're returning or swapping for a new size, wash, or cut. We'll provide a prepaid shipping label too (so good - jeanius!).

Exchanges will ship shortly after the product is placed into the mail to be returned. You also have an “instant exchange” option if you would like to get your exchange shipped immediately. You enter your credit card information & your card is authorized to ensure it is valid. This is NOT a charge and drops off when your original order is scanned into the mail. You would only be charged if your return is not dropped in the mail within 30 days.

International (Non-US) Orders

We offer easy returns for International orders.To set up a return or exchange goto our International Perfect Return/Exchange Portal at returns.openborder.com/theperfectjean.

We unfortunately do not offer exchanges on International Orders (yet, we are working on it), so if you need another size or style, we suggest returning the original order for a refund and placing a new order on the website!

Refunds are initiated after a quick inspection at the warehouse. Funds typically arrive back within 5 biz days (though occasionally longer - we've seen 14 days+ on rare occasions).

Got a question about returns/exchanges or just need a hand? Email [email protected] with your order id. We got you.

Read more at our returns, refund & exchanges policy (the legalese).

Free Shipping

Orders typically arrive within 3-7 business days with free shipping.

Express Shipping Options

1-2 biz day shipping
2-3 biz day shipping
3-4 biz day shipping

Express orders need to be placed before 1:30PM EST to ship same day, or else it will ship the following biz day.

How long will it take for my refund to be processed?

It generally takes 3-5 business days from the time we receive the return at our warehouse.  Your bank may process it a bit faster or slower.

Please email our jeanius desk,  [email protected]  if you’re refund has not been processed within 2 weeks of return shipment.  

It generally takes 3-5 business days from the time we receive the return at our warehouse.  Your bank may process it a bit faster or slower.

Please email our jeanius desk, [email protected] if you’re refund has not been processed within 2 weeks of return shipment.  

Your currently crushed nuts are between your legs.  Your shipment tracking info (with uncrushed nuts) can be find in your shipping email.

Please contact us directly if you did not receive the tracking info.

Please contact the carrier directly for a change of address or an immediate status update:

USPS Tracking: 1-800-222-1811

Fedex Tracking: 1-800-463-3339

DHL Tracking:1-800-805-9306

ADDITIONAL CONTACT INFORMATION

All orders ship within 1-2 business days (often same day - we're fast). 

Email our jeaniuses at  [email protected]  with the subject line “I Fucked Up, Please Help!” and we will get back to shortly. Or just use a regular subject line and email  [email protected]  :)

We have a small window in which we are able to change/cancel an order after it is placed. We will do our best, but we suggest double checking all of your order info is correct before your order is placed!

Right now we are only online, but we offer free and easy exchanges!

Got another question? Just want to chat / talk denim (umm)

Email us at [email protected] or head here to contact us. We respond quickly :)