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FAQs

  • The Important Stuff

Shouldn’t your company be called “the perfect jeans” ?

No, it shouldn’t! “Jeans” and “pants” in the plural form are an anachronism. In the 1200s, each leg of one’s breeches were separate garments. The two legs were then belted together at the waist. We can assure you that our JEAN comes in one piece. If you happen to be 800+ years old, we will consider making you a custom “pair of jeansssssss”.

Who are the chicks in the photos and videos?

Total strangers - they volunteered to be in our photoshoot after seeing our male models walking in Central Park. Despite Khaki Karl, we got their numbies!  

How does the perfect jean fit?

Slim Fit

Our slim is a bit slimmer at the ankle than your average slim jean.

Dudes like to show some shoe nowadays. Sits low on the waist, slightly fitted through the hip. This fit has a low rise waist. F#!king perfect.

Skinny Fit

Our skinny is for skinny legged dudes who like em tight. If you think you’ve got skinny legs and like showing them off you’ll enjoy our skinny. This fit has a low rise waist.

You know who you are, you confident motherf#!cker.

Slim Thick

A looser, more casual slim. More like a traditional 'straight' cut. Gives just a little bit extra room. Not quite slim, not quite thick. Just right. This fit has a mid rise waist.

Athletic Fit

Our Athletic Fit is designed for those Tree Trunk Thighs and Colossal Calves. If you're thiccc (or just vibe looser cuts), and are looking for combined comfort and style, these are for you. This fit has a low rise waist. #bigsexy"

Bootcut

Cut like Slim Thick, but wider at the anklle so your boot fits right. Cut. For. Boots. Bootcut. Yippie Kai Yay Cowboy! This fit has a mid rise waist.

Thick Thicc

Our loosest/baggiest fit. For the big boys or those who like a baggy/90s style jean. This fit has a mid rise waist.

Denkhakis

A slightly different material than our standard washes so they may feel/fit slightly different than our OG fits. They ave a slightly longer rise so they may be about 1-2 inches longer than our standard washes.

Currently available in Slim and Slim Thick.

Checkout our  fit and size guide here

Do your jeans run true to size?

We suggest sizing down one size from your typical waist size, these puppies are STRETCHY!

Where are your jeans made?

We're Transparent and Have 25+ Years of Manufacturing Experience

Our yarn is from Brazil. Our fabric is woven in China. The jeans are manufactured in Bangladesh.

All of our factories are ILO, GOTS, and SEDEX certified (look it up ) with top working and safety standards.

ILO GOTS SEDEX certification

GOTS: https://global-standard.org/

SEDEX: https://www.sedex.com/

ILO: https://www.ilo.org/global/lang--en/index.htm

How do I take care of my perfect jean?

For Perfect Men

Ideally, wash inside out in cold water and hang to air-dry.

For Imperfect Men

Throw them suckers in the laundry like the rest of your clothes (best to dry on LOW heat). Or don’t wash them at all (like the rest of your fucking clothes). Our fabric is durable and will do just fine. (NOTE: Bandit/Black should always be washed inside out)

Will my jean stretch or shrink?

Like all premium denim, our jean will increase about ½ a size through wearing and then return to original form when washed. Try to wash COLD and dry on LOW heat.

What kind of clothing do you make at TPJ?

TPJ + Clothing = TPJ Clothing. Our core principals are simple: 

Make clothes that men want to wear

Make SUPER comfortable clothes (often with a bit of stretch)

Be Sustainable.  Every piece of apparel we make at TPJ should be durable and last quite a long time with normal use (ie, wearing it once or twice a week or so). 

Have a good time :) TPJ Clothing should be fun for us to make and market AND fun to wear and brag about to friends.

What is the waist rise on the jeans?

Our skinny, slim, athletic jeans are low rise.

Our slim thick, bootcut, and thick thicc jeans are mid rise.

Denkhaki is higher rise.

  • Shipping, Returns & Exchanges

How do I exchange or return my order?

Domestic (US) Orders

Domestic returns and exchanges within 30 days of shipment are free! 

To set up a return or exchange, go to our Domestic Perfect Return/Exchange Portal at returns.theperfectjean.nyc. The portal gently guides you (think soothing thoughts) through the return/exchange process (it's real easy). You'll choose whether you're returning or swapping for a new size, wash, or cut. We'll provide a prepaid shipping label too (so good - jeanius!).

Exchanges will ship shortly after the product is placed into the mail to be returned. You also have an “instant exchange” option if you would like to get your exchange shipped immediately. You enter your credit card information & your card is authorized to ensure it is valid. This is NOT a charge and drops off when your original order is scanned into the mail. You would only be charged if your return is not dropped in the mail within 30 days.

International (Non US) Orders

We offer easy returns for International orders.

To set up a return or exchange goto our International Perfect Return/Exchange Portal at returns.openborder.com/theperfectjean.

We unfortunately do not offer exchanges on International Orders (yet, we are working on it), so if you need another size or style, we suggest returning the original order for a refund and placing a new order on the website!

Refunds are initiated after a quick inspection at the warehouse. Funds typically arrive back within 5 biz days (though occasionally longer - we've seen 14 days+ on rare occasions).

Got a question about returns/exchanges or just need a hand? Email [email protected] with your order id. We got you.

Read more at our returns, refund & exchanges policy (the legalese).

What is Happy Returns?

We have partnered with Happy Returns to offer printer-free, package-free, and sustainable returns and exchanges. Simply start your return via our online portal and opt to drop off your return at a Happy Returns location!

Each cardboard-free return reduces greenhouse gas emissions by 0.12 lbs per item returned.

What if I can’t find my Happy Returns QR code?

Happy Returns will email you a QR code to show at your local Return Bar. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar.

You will have received your QR code in an email. If you cannot locate this email, please contact our support team at [email protected]

Happy Returns will email you a QR code to show at your local Return Bar. Without a QR code, they will not be able to accept your return, so please be sure to initiate the return online and get a QR code before heading to a Return Bar.

You will have received your QR code in an email. If you cannot locate this email, please contact our support team at [email protected]

Can I go to any Happy Returns location?

Yes, you can go to any Happy Returns location. Locations can be found here: https://locations.happyreturns.com/

When will I receive my refund or exchange if I use Happy Returns?

Your refund or exchange will be processed within 24 hours after drop off at a Return Bar.

How long will it take to receive my order?

Free Shipping

Orders typically arrive within 3-7 business days with free shipping.

Express Shipping Options

1-2 biz day shipping
2-3 biz day shipping
3-4 biz day shipping

Express orders need to be placed before 1:30PM EST to ship same day, or else it will ship the following biz day.

How long will it take for my refund to be processed?

It generally takes 3-5 business days from the time we receive the return at our warehouse.  Your bank may process it a bit faster or slower.

Please email our jeanius desk,  [email protected]  if you’re refund has not been processed within 2 weeks of return shipment.  

How long will it take for my refund to be processed?

It generally takes 3-5 business days from the time we receive the return at our warehouse.  Your bank may process it a bit faster or slower.

Please email our jeanius desk, [email protected] if you’re refund has not been processed within 2 weeks of return shipment.  

Where's my package?

Your currently crushed nuts are between your legs.  Your shipment tracking info (with uncrushed nuts) can be find in your shipping email.

Please contact us directly if you did not receive the tracking info.

Please contact the carrier directly for a change of address or an immediate status update:

USPS Tracking: 1-800-222-1811

Fedex Tracking: 1-800-463-3339

DHL Tracking:1-800-805-9306

ADDITIONAL CONTACT INFORMATION

All orders ship within 1-2 business days (often same day - we're fast). 

What if I need to change or cancel my order?

Email our jeaniuses at  [email protected]  with the subject line “I Fucked Up, Please Help!” and we will get back to shortly. Or just use a regular subject line and email  [email protected]  :)

We have a small window in which we are able to change/cancel an order after it is placed. We will do our best, but we suggest double checking all of your order info is correct before your order is placed!

  • Shipping, Returns & Exchanges

How do I exchange or return my jean?

Domestic (US) Orders

Domestic returns and exchanges within 30 days of shipment are free!

To set up a return or exchange, go to our Domestic Perfect Return/Exchange Portal at returns.theperfectjean.nyc The portal gently guides you (think soothing thoughts) through the return/exchange process (it's real easy). You'll choose whether you're returning or swapping for a new size, wash, or cut. We'll provide a prepaid shipping label too (so good - jeanius!).

Exchanges will ship shortly after the product is placed into the mail to be returned. You also have an “instant exchange” option if you would like to get your exchange shipped immediately. You enter your credit card information & your card is authorized to ensure it is valid. This is NOT a charge and drops off when your original order is scanned into the mail. You would only be charged if your return is not dropped in the mail within 30 days.

International (Non-US) Orders

We offer easy returns for International orders.To set up a return or exchange goto our International Perfect Return/Exchange Portal at returns.openborder.com/theperfectjean.

We unfortunately do not offer exchanges on International Orders (yet, we are working on it), so if you need another size or style, we suggest returning the original order for a refund and placing a new order on the website!

Refunds are initiated after a quick inspection at the warehouse. Funds typically arrive back within 5 biz days (though occasionally longer - we've seen 14 days+ on rare occasions).

Got a question about returns/exchanges or just need a hand? Email [email protected] with your order id. We got you.

Read more at our returns, refund & exchanges policy (the legalese).

How long will it take to receive my order?

Free Shipping

Orders typically arrive within 3-7 business days with free shipping.

Express Shipping Options

1-2 biz day shipping
2-3 biz day shipping
3-4 biz day shipping

Express orders need to be placed before 1:30PM EST to ship same day, or else it will ship the following biz day.

How long will it take for my refund to be processed?

It generally takes 3-5 business days from the time we receive the return at our warehouse.  Your bank may process it a bit faster or slower.

Please email our jeanius desk,  [email protected]  if you’re refund has not been processed within 2 weeks of return shipment.  

How long will it take for my refund to be processed?

It generally takes 3-5 business days from the time we receive the return at our warehouse.  Your bank may process it a bit faster or slower.

Please email our jeanius desk, [email protected] if you’re refund has not been processed within 2 weeks of return shipment.  

Where's my package?

Your currently crushed nuts are between your legs.  Your shipment tracking info (with uncrushed nuts) can be find in your shipping email.

Please contact us directly if you did not receive the tracking info.

Please contact the carrier directly for a change of address or an immediate status update:

USPS Tracking: 1-800-222-1811

Fedex Tracking: 1-800-463-3339

DHL Tracking:1-800-805-9306

ADDITIONAL CONTACT INFORMATION

All orders ship within 1-2 business days (often same day - we're fast). 

What if I need to change or cancel my order?

Email our jeaniuses at  [email protected]  with the subject line “I Fucked Up, Please Help!” and we will get back to shortly. Or just use a regular subject line and email  [email protected]  :)

We have a small window in which we are able to change/cancel an order after it is placed. We will do our best, but we suggest double checking all of your order info is correct before your order is placed!

  • Other Stuff

Do you have any retail stores?

Right now we are only online, but we offer free and easy exchanges!

How can I contact you?

Got another question? Just want to chat / talk denim (umm)

Email us at [email protected] or head here to contact us. We respond quickly :)