Returns, Refunds, and Exchanges
Returns and exchanges within 30 days of shipment are free!
To setup a return or exchange goto our Perfect Return/Exchange Portal at returns.theperfectjean.nyc The portal gently guides you (think soothing thoughts) through the return/exchange process (it's real easy). You'll choose whether you're returning or swapping for a new size, wash, or cut. We'll provide a prepaid shipping label too (so good- jeanius!).
Exchanges typically ship shortly after the product is received/reviewed at our warehouse.
Refunds are initiated after a quick inspection at the warehouse. Funds typically arrive back within 5 biz days (though occasionally longer - we've seen 14 days+ on rare occasions).
Got a question about returns/exchanges or just need a hand? Email firstname.lastname@example.org with your order id. We got you.
Read more at our returns, refund & exchanges policy (the legalese).